Refund policy

Refund & Return Policy

We want you to be happy with your AuraVita order.

Due to the nature of our tea products and for food safety reasons, opened or used tea packages are not eligible for return.

If your order arrives damaged, defective, or incorrect, please contact us at AuraVitaTeam@outlook.com within 7 days of delivery. Please include your order number and photos of the product and packaging so we can review the issue.

If your claim is approved, we will provide an appropriate replacement or refund.

For unopened products, please contact us within 14 days of delivery before returning any item. Returns must be authorized in advance and products must be unused, unopened, and in their original packaging. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is due to our error.

Refunds, when approved, will be issued to the original payment method. Processing times may vary depending on your payment provider.

To request assistance with an order, contact us at:

AuraVitaTeam@outlook.com